Diagnosing your Connector Appliance
If you have problems with your Connector Appliance, you can generate and download a diagnostic report to assist with diagnosing and resolving the problem.
For more information, see the product documentation.
Generating a diagnostic report
Use this call to request a diagnostic report from your Connector Appliance. The diagnostic reports are provided in a
.zip file.
Request
GET /report HTTP/1.1
Accept: */*
Host: <connector-appliance-ip-address>
Connection: keep-alive
Response
HTTP/1.1 200 OK
The response provides a zip file that includes diagnostic reports.
Check the time
The time on the Connector Appliance may differ from the time on from Citrix Cloud. If they differ by a few minutes this may cause authorization issues communicating between them.
The Citrix Cloud time can be found by calling
<https://agenthub.citrixworkspacesapi.net/root/utctime>. Check the hypervisor time setup and the Connector Appliance NTP network settings if they differ significantly.
Request
GET /utctime HTTP/1.1
Accept: application/json; charset=utf-8
Host: <connector-appliance-ip-address>
Connection: keep-alive
Note:
No Authorization header is required to call this endpoint.
Response
HTTP/1.1 200 OK
Content-Type: application/json; charset=utf-8
...
"2022-06-09T14:50:14.3485404Z"